I’ve had many fewer problems getting online over free Internet at cheap hotels than I’ve had getting online over paid Internet at expensive hotels. In fact, the costs of running a pay toilet business around Internet service are themselves pretty high, I’d reckon. You’ve got all these labor-intensive value-subtracts to maintain, starting with servers that throw login pages at users, and bump users offline if no activity is detected. These things are Murphy bait.
Go read the whole post, it makes a lot of sense. I also like this paragraph:
I’ve said it before and keep repeating it until it sinks in: Charging for Internet in hotels is like charging for toilets. Hotels need to get out of the pay toilet business.
Fang – Mike Seyfang