Granny was given a Kindle as a gift.
Never did create an amazon account or get it registered.
I inherited it, that was fun (not).
Looks like a Kindle 5th Generation running v4.1.0 software. Connects to WiFi but cannot *reach any websites or servers (including amazon to register). Download and install v4.1.1 then 4.1.2 then 4.1.3 (latest).
Connect to home WiFi, register, all good!
Factory Reset? Nope, no need.
Web Browser is unable to establish a secure connection with this web site (wikipedia or setup kindle, create an account from your kindle).
Your kindle is unable to connect at this time. Please make sure ou are within wireless range and try again. If the problem persists, restart your Kindle from the menu in Settings and try again (register using existing account)
Fang – Mike Seyfang